Program Coordinator
45% enrollment growth through targeted outreach strategies
20+ annual events coordinated — 500+ participants, zero safety incidents
10+ community partnerships secured, expanding resources by 30%
15% reduction in per-participant costs through budget oversight
60% increase in program awareness through marketing campaigns
Program Operations Build-Out
Conducted a full program evaluation and redesigned core operations for a growing nonprofit — building systems for volunteer management, grant compliance, and community partnerships.
30% improvement in program effectiveness after operational redesign
85% volunteer retention rate — built management system from scratch
100% grant compliance maintained across all cycles
Zero audit findings across all grant reviews
30% expansion in community reach through new partnerships
QuickBooks Technical Support · BookNook Literacy Tutor
Front-line technical support via Omni Interactions, diagnosing workflow issues and guiding small business users
Data-informed literacy instruction using platform dashboards to track and personalize student progress
A sample SOP reflecting how I document and systematize program operations — built to be handed off, scaled, and reused.
High-speed fiber internet with backup mobile hotspot
Professional HD webcam, noise-canceling mic, and dedicated lighting
Dedicated ergonomic home office workspace
Proficient in Slack, Zoom, Teams, Asana, and Monday.com
Available for collaboration across all US time zones